If you have a question, you can use the search facility on Information in brief to search by topics and keywords.
Information offices by topic - find the right contact person for you
Questions on passports, the carte of identity and visas
Questions on e-dec web (online customs declaration)
Questions on the lump-sum heavy vehicle charge (PSVA) for foreign vehicles such as motorhomes
Questions on Foreign Trade Statistics of Switzerland
Requests for retroactive customs clearance of pets must be addressed exclusively to the Competence Center for Pets KoHe. Please send the associated Notification form for retroactive customs clearance of pets (PDF, 148 kB, 21.03.2022) to KoHe@bazg.admin.ch.
Further information, including contact details: Dogs, cats, domestic animals.
+41 58 467 15 15
+49 228 303-26020
info.privat@zoll.de
+43 50 233 740
zollinfo@bmf.gv.at
800-257428 (from Italy)
+39 06 50241 (from abroad)
0 811 20 44 44 (from France)
+33 1 72407850 (from abroad)
Questions on customs:
+44 300 322 9434
Contact form
Questions on entry requirements:
+44 (0)300 790 6268
Entering the UK
