Information office for customs regulations

The information office answers general queries about customs regulations and procedures for private individuals and companies concerning matters such as importing a vehicle, moving to Switzerland, internet shopping, tourist traffic, plants and animals, etc. 

Availability by telephone:
The call center is available from Monday to Friday from 8 am to 11.30 am and from 1.30 pm to 5 pm.

[phone]

By e-mail: FOCBS contact form

Further info

Border crossings and customs offices, opening hours

Customs contact centre of other countries

Germany:

Private person: [phone]
Enterprise: [phone]

Austria:

[phone]
[e-mail]

Italy:

800-257428 (from Italy)
[phone] (from abroad)

France:

0 811 20 44 44 (from France)
[phone] (from abroad)

United Kingdom:

Questions on customs:

[phone]
Contact form

Questions on entry requirements:

[phone]
Contact form