All hotlines

Do you have questions about travel documents, customs entries, or importing vehicles and pets? Use our contact options and find the right contact persons for your inquiries.

This page provides contact information for various Swiss customs services, including technical support for applications like e-dec and information on precious metal control.

If you meet any problems with the applications, the systems, the platforms ICT specialized or standard, the Service Desk FOCBS is your contact point.

The information office answers general queries about customs regulations and procedures for private individuals and companies concerning matters such as importing a vehicle, moving to Switzerland, internet shopping, tourist traffic, plants and animals, etc.