Terms of use

The Activ app can be used at the following customs offices:

Activ cannot be used in the following cases. In such cases, you must declare all consignments and goods under the normal procedure:

  • if a T1/T2 transit procedure ends at one of the customs offices listed;
  • if you are carrying consignments with an ATA carnet, TIR carnet or additional goods;
  • if you enter/leave Switzerland via a customs office not listed.

If technical problems occur with Activ after entering the customs yard, an FOCBS employee must be spontaneously contacted on site. In this case, have a printout of the transit papers ready.

This also applies if the background systems, in particular NCTS, are not available at the time of entry. The printouts serve as an emergency solution and speed up the handling of technical problems.

By using Activ, you agree to the following data being recorded:

  • GPS coordinates of the border customs office;
  • time of entry/exit at the border customs office;
  • declared registration number, including the country of registration of the vehicle;
  • numbers of declared transit documents;
  • unique identification number (necessary for the test result feedback);
  • position data.
  • if the app fails or crashes, information about the crash, such as frequency, device type, operating system version, and some technical data about the mobile device is sent to a third-party company. This information does not include the IP address, personally identifiable information, or any other data on the mobile device.

You agree to declare all consignments on your journey completely and correctly. Declarations with Activ are binding.

Spontaneous retrospective notifications of consignments or goods to an FOCBS employee prior to entry into Switzerland will be accepted if Activ is presented. Anyone who does not declare consignments or goods completely or correctly is liable to prosecution (Arts.118 and 127 of the CustA).

The App does not change the opening hours and authorization of the Customs offices.