Privacy statement

In the following privacy statement, we explain what data is collected and processed when you use Activ, as well as the purpose.

Data collection: what data is collected

Data necessary to operate the app

  • GPS coordinates of the border crossing
  • Number of the border customs office
  • Time of border crossing
  • Declared registration number, including the country of registration of the vehicle
  • numbers of declared transit documents
  • direction of travel
  • Unique identification number (required to confirm the inspection result)

Anonymised usage data (Dynatrace)

  • Device information – model/software version
  • Device status – battery status, RAM usage
  • Connection information – IP address (anonymised), mobile phone standard (WLAN/4G/3G/...)
  • App start time
  • App version

Only with the user's consent (Dynatrace)

  • Entry into tracking/activation/confirmation zones (time, customs office, IN/OUT)
  • Activation (time, customs office, stop/go, IN/OUT)
  • Loading time for updating geofences and customs offices
  • App crashes/debug information

The user can adjust the transmission of this data at any time under "Terms of use" in the app.

Data processing

Data is processed in compliance with data protection legislation. The collected data is kept for a maximum of six years from the date of collection. It is destroyed after expiry of the retention period, unless it is archived. Archiving is governed by the Archiving Act of 26 June 1998 (SR 152.1).

Permissions (access rights)

The collected data is accessible to FCA employees. The system developers of the Federal Office of Information Technology, Systems and Telecommunication, and external system administrators have access to the data where necessary. 

Transmission of personal data to third parties

Unless otherwise provided, the FCA treats any information that is not generally known as confidential. In principle, third parties do not have access. However, the FCA reserves the right to disclose personal data to the relevant authorities, in particular in the context of administrative and mutual assistance requests.


All disputes arising in connection with the use of the Activ app are subject exclusively to Swiss law. The place of jurisdiction is Bern.