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| Possible errors | Solution |
|---|---|
The app isn't working. What should I do? For example:
|
Contact the customs officers at the border crossing and hand over the transit documents. |
| How can I add or delete T1/T2 transit documents (MRN)? | Before you start your journey, i.e. before you send the data: you can make as many corrections as you like. During the journey: Tap "Edit trip". You can now delete an MRN or add new ones. |
How can I correct the vehicle registration number? |
Before you start your journey, i.e. before you send the data: you can make as many corrections as you like. During the journey: Tap "Edit trip". You can now change the registration number. |
I have an error message (warning triangle) on my phone. What must I do? |
Call the phone number shown, or contact the customs officers at the border crossing. |
