Example
You received spare parts from Germany, but the shipment is incorrect. You send the spare parts back to the German consignor.
Simplified refund procedure for foreign returned goods which cannot be delivered:
If the declarant is unable to deliver consignments to the recipient, it can, in this case, apply to have the import taxes refunded via a simplified refund procedure.
The following conditions must be met:
- The consignment is undeliverable.
A consignment is deemed to be undeliverable if the declarant was unable to deliver the consignment to the recipient (e.g. due to non-acceptance, address unknown, recipient deceased, etc.). The declarant is thereby unable to definitively fulfil the freight contract. - The entire consignment has remained in the safe custody of the declarant.
- The declarant must provide evidence that the consignment could not be delivered.
- Evidence can be provided, for example, with a remark about the undeliverability and re-exportation on the invoice (a copy of which must be kept in the dossier) and/or with an extract from the Track&Trace system.
- The declarant is the authorised consignee and authorised consignor.
Simplified refund procedure: procedure with Swiss Post as authorised consignor (CH and FL)
Simplified refund procedure: procedure for other declarants
Domestic returns
For domestic returned goods (goods you have sent abroad and have received back), go to the following link: Domestic returned goods.
